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Financial & Banking Newsflash |
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| הקלק על התחום המעניין אותך על מנת לקרוא על ההתפתחויות החדשות כפי שהופיעו לאחרונה במחקרי שוק עולמיים: |
שיווק בשירותים פיננסיים
שיטות תשלום מתקדמות
ביטוח
כרטיסים
פיננסים וקמעונאות
הלוואות
שימור לקוחות
השפעות התפתחות ערוצי האונליין
השפעת עידן האינטרנט על המגזר הפיננסי
טכנולוגיה ומסחר
פנסיה
ניהול הון ולקוחות פרטיים
פוקוס על צפון-אמריקה
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שיווק בשירותים פיננסיים
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The Younger Boomers Segment
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From: Forget Older Baby Boomers: Younger Boomers Should Be the Focus of Aggressive Bank Marketing
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While the Oldest Baby Boomer could be the mother or father of the Youngest Boomer, the breakout of two boomer segments has been only glancingly addressed in the financial services press. So while the industry has ostensibly courted the Boomers, it has, in fact, been singularly focused on Older Boomers. The 38 million Older Boomers and the 41 million Younger Boomers grew up in very different societies which conspicuously molded the psychographics of the two groups. That in turn drove the different educational, housing, asset accruals and retirement sources of each. Older Boomers got a booming, post-war economy and John Kennedy. Younger Boomers got the Oil Crisis and Richard Nixon.
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Email Marketing
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Key topics in creating and maintaining effective email marketing campaigns are discussed: Behavioral characteristics and attitudinal data for various demographic groups; Factors which make consumers most likely to open incoming emails; How consumers perceive companies’ efforts to address online security challenges; Differences in consumers’ responses to acquisition versus retention messages; How email marketing campaigns will be influenced by changing technology.
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From: Email Marketing in Financial Services - US
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This report looks at demographic and psychographic factors that influence consumers’ responses to email marketing campaigns related to the financial services industry. It also looks at how email marketing strategies are evolving in response to a changing online environment. How concerned are consumers about security threats? What approaches have financial services firms used to address these worries, and how effective have these approaches been? How can legitimate marketers compete with the problem of SPAM in attempting to acquire new customers? How will emerging technology affect email marketing practices? There is significant variation among demographic groups in their responses to email marketing campaigns, and these variations are examined in detail.
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שיטות תשלום מתקדמות
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Mobile Payments
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Mobile payment initiatives are percolating on a global basis. More pilots are being launched in developed countries. In emerging markets (e.g., Kenya, South Africa, Serbia, the Philippines), mobile payments are exploding by providing new payment-based services for users. Telco carriers, banks, and payment processors seek answers to make mobile payments a success.
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From: Mobile Payments: Will Telco Carriers, Banks, and Payment Vendors Compete or Collaborate?
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This Perspective provides the FinTech Advisor's weekly perspective on the financial services industry. It provides financial institutions with timely guidance about maximizing one's technology investments. This week's issue provides a comprehensive overview of payments advisory, along with recommendations for banks, payment processors, vendors, and telco carriers on how to analyze market opportunities and choose the best approach for mobile payments.
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| For more details click here >> |
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Online Payments
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From: 2007 Online Payments Market in China: Market Overview and Major Players
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More and more China's consumers are realizing the benefits of online shopping and online payments. One in every five Chinese Internet users has bought something online and many have paid online as well. Leading online payment service providers have been cultivating the market and attracting users by offering free services. the Improvements in the convenience, reliability and security also lessen consumers' concerns with paying online. The e-commerce market in China has been growing by over 110% per year on average since 2002. China's online payment market, which is expected to record over CNYH195 Billion (USD 27.85 Billion) transaction volumes in 2008 alone.
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ביטוח
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General Insurers
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The profitability of the top 10 accident and health insurers deteriorated in 2006 due to increases in loss ratios. Combined ratios rose for the top 10 property insurers in 2006 due to rising expenses and claims however most players remained in profitable territory. Key reasons to read this report: Understand changes in average performance ratios; Benchmark your performance ratios against those of major competitors; Identify which insurers became more or less profitable in 2006.
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From: Performance Ratio Benchmarking of the Top UK General Insurers 2007
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Performance Ratio Benchmarking of the Top UK General Insurers 2007 provides the reader with an in-depth analysis of the performance ratios of the top 10 UK insurers across five major lines of business: accident and health, liability, motor, pecuniary loss and property insurance. Scope of this report: Data on 2006 loss, expense and combined ratios for the leading UK insurers; Insight into the underwriting efficiency of the top 10 UK insurers; Information on premium income changes for leading UK insurers in 2005 and 2006.
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Property Insurance
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From: UK Commercial Property Insurance 2008
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This report provides a comprehensive analysis of the commercial property insurance market in the UK. It looks at the size of the market, claims costs and the main market trends. It also analyses the competitive landscape providing market share information and includes forecasts of the size of the market and the profitability of the market up until 2012. Scope of this report: In-depth analysis of GWP and the underwriting result for the commercial property insurance market; Data on the key drivers of claims inflation; Three different scenarios looking at the future prospects for premium income and claims inflation until 2012.
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כרטיסים
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Super Premium Cards
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From: Super Premium Cards: Enhanced Products Try to Lock in Relationships
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This report examines the recent emerging segment of super-premium credit cards in the U.S. These cards are defined by Mercator Advisory Group as having the following characteristics: Annual account spending of $50,000 or more; A significant accountholder relationship with the issuer or co-brand partner in terms of spending or assets; An exceptional level of rewards and service benefits to the cardholder; Prestige positioning of the product/account; High likelihood of a significant annual fee.
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Product design
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Issuers in the US and Asia pacific regions have created products that reward good account management. This has been achieved by designing reward programs around timely repayments in addition to transactional loyalty. In North America, several issuers have card loyalty schemes that help cardholders to pay off their mortgages by using cashback from transactions to make overpayments. While the long term benefits can be very valuable to the cardholder, there are several potential obstacles to overcome in order for an issuer to set up such a program.
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From: Product design in UK Plastic Cards - What can be learnt from Abroad?
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Part of the UK Plastic Cards 2008 series, this brief provides insight into some of the most innovative value propositions from card issuers around the world and examines how such products could be adapted by issuers in the UK. The brief examines products that encourage good account management, as well as customer segmentation and products that link payment cards to mortgages.
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פיננסים וקמעונאות
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Retail Banking
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Retail Banking Competitor Tracker is a monthly product providing updates on key events relating to major and innovative players in the retail banking sector. Covering events such as M&A activity, market entries and withdrawals, partnerships, product innovation and customer targeting on a global basis, the Retail Banking Competitor Tracker provides succinct summaries of key stories.
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From: Retail Banking Competitor Tracker: February 2008
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Key reasons to read this report: Provides invaluable information on your closest competitors' strategies all in one place; Keeps track of how the competitive landscape is changing through M&A activities, partnerships and organic growth; Provides input to your product development by tracking the latest product innovations.
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| For more details click here >> |
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Japan
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From: Retail Finance in Japan
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As Japan emerges from ‘the lost decade’its de-regulating finance sector offers vast opportunities for newcomers and existing players alike. This report, written by a 20 year veteran of Japan’s financial sector answers the following questions: • Will we be able to set up a retail banking operation in Japan? • How to create successful product differentiation? Examples include Bancassurance, Cards and payments and e-Money. • Are Japanese banks a sound investment? • Is partnership and alliance the best way into the market? Also includes: • Breaking news and careful analysis on the changing FSA regulatory guidelines and the recently-privatised Japan Post Bank. • A comprehensive profile of players and products including ‘the second tier’ of banks, largely unknown to the West, but a huge source of product marketing opportunities. • Collected material from Japanese-language sources plus a comprehensive overview of statistics and exclusive interviews with industry experts.
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הלוואות
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Person-to-Person
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Peer-to-peer’, ‘person-to-person’ (P2P) lending is a means by which borrowers and lenders can transact directly without traditional financial intermediaries such as banks. P2P lending has two basic models; the ‘online marketplace’ model and the ‘friends and family’ model. Recent media coverage tips Peer 2 Peer Lending (P2P) to have a bigger impact on financial services than file sharing has had on the music industry.
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From: Peer to Peer Lending
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This report uses exclusive case studies, data and interviews from institutions, players, users, bloggers and industry experts from 30 different countries to answer the following questions. • What is P2P lending? Who are the main players? • What is their operating model and crucially their profitability projections? • What are the practical issues involved in building a large virtual community of lenders and borrowers, such as compliance, identity verification, credit screening, IT infrastructure, customer service and marketing? Can borrowers and lenders really be peers? • What short term lessons can financial services providers draw from P2P? • The future for P2P lending… is it an opportunity or a threat for the lending industry? How to blend P2P with other financial services? Can it be rolled out across the full range of mass market retail financial services?
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Personal Lending
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Despite the launch of Shariah banking in the UK, unsecured personal loans are not yet widely available under Shariah Law. In Dubai however, banks are careful to ensure that they offer loans that are consistent with the principles of Shariah Law. Mobile banking in the UK is still a very marginal activity, with only about 25,000 using mobile banking network Monilink in 2007. Mobile technology is unlikely to be used unless it is free and if it is free then the provider will bear the cost. This explains in part why mobile banking has yet to take off in the UK.
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From: Personal Lending Innovations from Abroad
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The commoditized nature of unsecured personal loans has stifled the innovation process in the UK. This brief looks at unsecured personal loan innovations from abroad and assesses their potential in the UK market. Scope of this report: Examples of unsecured personal loan innovations from around the world; Expert opinion on the suitability of different personal lending innovations for the UK market; A look at how loan providers are adapting products to fit with changing global concerns.
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שימור לקוחות
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Customer Retention?
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In the United States, charitable giving is on the increase due to the generosity of entrepreneurs. In 2006, charitable giving in the United States amounted to $289.5 billion, representing 2.2% of GDP, and an 11% increase on giving in 2005. Smith Barney appeals to emotive reasoning, highlighting mutual benefits: "We all have personal reasons for giving to charity, but many of us give out of a common desire to share our good fortune with others. And while our generosity can certainly improve the communities in which we live and work, it can also help us financially."
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From: Philanthropy as a customer retention tool 2008
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Philanthropy is growing worldwide. This brief presents the extent and characteristics of giving based on several important external studies, and proposes that wealth managers offering strong philanthropy services can retain their existing client base, and the children of those clients. Scope of this report: Sets the stage by highlighting the extent of charitable giving in US, Europe and Australia (secondary research). Explores motivations for philanthropic giving; Summarizes 5 banks' marketing of philanthropy services.
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Affluent Clients
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The relationship between adviser and client is the critical success factor in a profitable affluent banking programme. The main reason banks lose affluent customers is not poor investment results, but the failure to understand and ‘get inside the head’ of clients. Unsurprising, given that a typical adviser could easily have over 300-plus clients, all of whom have diverse risk appetites, financial goals and emotional preferences, both stated and unstated. Using the techniques explained in this report, a time-poor financial adviser can deliver improved client retention, growing profit per client as well as a host of spin-off effects that will result in an exceptional ‘share of wallet won’.
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From: Retaining Affluent Clients: Creating a Segment of One
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This report explains: • Why the traditional approaches to understanding investor behaviour are insufficient. • The twenty most common investor biases. • How to discover and resolve biases. It also provides: • Diagnostic toolkits and client questionnaires. • Hands on Case Studies. • Exclusive interviews with 25 leading wealth management practitioners from the USA, Europe and Asia. • A glossary of key terms and concepts.
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השפעות התפתחות ערוצי האונליין
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High Interest Savings Accounts
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Online banking made managing banking business even easier for consumers, as well as enabling new competitors to enter the market. Foreign banks, previously hampered by their lack of branch coverage, could now compete with the major Australian financial institutions. At the same time that lenders have refocused their efforts to attract deposit customers and become more risk-averse, consumers have become more cautious as a response to the uncertain financial outlook. A shaky stock market has helped shift consumer focus toward deposits. It is thus clear that both supply and demand for deposit products is rising.
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From: Trends in High Interest Savings Accounts in Australia
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The high interest deposit market is undergoing rapid change, driven by competition and technology. Online savings products have allowed a range of new players to enter the market, and have forced interest rates upward. The currently turbulent financial markets have sparked renewed interest in deposits, and so the high interest deposit market is set to continue being very competitive.
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Consumer Payments
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Online consumer payment volumes continue to grow rapidly as more consumers warm to the online experience and begin to purchase goods and services online with an increasing appetite. As a result, the online consumer payments market is becoming competitive, fast moving and volatile. Having said this, the opportunities provided by online commerce are vast and should not be overlooked.
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From: Online Consumer Payments
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Scope of this report: The scope of the discussion in this report is restricted to B2C (business-to-consumer) online commerce globally; In the B2C online commerce both goods and service sectors are considered. Although the bulk of the data provided covers Europe and the US, where possible general consumer trends are considered on a global scale; Online payment mechanisms discussed in this briefing include credit and debit cards, prepaid cards, eWallets and P2P payments solutions.
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השפעת עידן האינטרנט על המגזר הפיננסי
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Digital Marketplaces
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Evaluating the drivers and identifying the best opportunities is critical. Financial institutions, FinTech vendors, cyber players, and investors are seeking the answers to ensure either survival or a successful ride on the next wave of disruptive success. This document will provide a framework that defines digital marketplaces for all three financial industry segments (banking, capital markets, and insurance) and offer guidance to financial institutions and FinTech and infrastructure vendors and investors.
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From: How Will Digital Marketplaces Change the Game in Financial Services?
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This Perspective provides the FinSights Advisor's weekly perspective on the financial services industry. It provides financial institutions with timely guidance about maximizing one's technology investments. This week's issue focuses on digital marketplaces. The evolution and migration of consumer and business activities into digital marketplaces is capturing an expanding share of the financial services marketplace.
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Social Networking
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Will social networking impact a financial institution's business model? What should financial institutions do to comprehend and cope with new, unstructured, and dynamically evolving digital communities? Institutions need to operate on Internet time to be relevant. This document will provide a framework that defines social networking for all three financial industry segments (banking, capital markets, and insurance) as well as provide guidance to financial institutions and FinTech and infrastructure vendors and investors.
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From: Will Social Networking "Rock and Roll" Financial Institutions?
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This Perspective provides the FinSights Advisor's weekly perspective on the financial services industry. It provides financial institutions with timely guidance about maximizing one's technology investments. This week's issue focuses on social networking. Social networking is rapidly expanding beyond the likes of MySpace and Facebook into the corporate world.
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טכנולוגיה ומסחר
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"Buy-and-Pay"
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Plastic payment swipes are ushering in a new world of self-service buy-and-pay applications, with American consumers increasingly using self-checkout stations at grocery stores, paying for travel through airport check-in kiosks, and renting movies from self-service DVD rental kiosks instead of traditional retail spaces. Snapshots are being developed at photo kiosks, and motorists are refueling their vehicles at pay-at-pump gas stations. Restaurant diners can order from touch-screens at fast-food chains and use hand-held, pay-at-table devices at sit-down restaurants. This new mode of self-service kiosk commerce is being built on ground already broken by ATMs and vending machines, both of which are going through both challenges and exciting developments in their own right. Well aware that helping customers serve themselves is big business, manufacturers are feverishly working to develop applications to compete in this burgeoning market. From retail to hospitality, from foodservice to transportation to entertainment, industries are eagerly seeking to install new self-service technologies in order to meet customer demand, jump ahead of competitors and save on labor costs.
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From: The Self-Service "Buy-and-Pay" Market: Kiosk, Vending and Foodservice Trends in the U.S.
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The report examines the historical origins, the coming trends and the occasional missteps of self-service commerce initiatives. It looks at who the major players are, discussing in depth the advantages and drawbacks of self-service programs. In addition, the report takes an in-depth look at trends in the payments industry in terms of how they relate to self-service applications.
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Commodities Trading
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The rapid growth in commodities trading volumes and prices will continue with fundamental demand in China and India for oil and raw materials providing a counterbalance against the downturn in the US. New entrants are flooding into the market in large numbers, in many cases without physical exposure to the underlying commodities. They are contributing to volatility by exacerbating any movements in price, which coupled with the rise in algorithmic trading is causing risk management strategies to be re-evaluated in light of the breakdown of historical trends.
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From: Technology options in commodities trading (Strategic Focus)
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The rapid growth in investment in commodities due to low returns in equity and debt markets is presenting its own challenges and opportunities. New players are being drawn by the returns on offer as the commodity 'super cycle' shows no sign of abating. This report will look at how new market entrants has changed the market dynamics and the technology responses of types of market participants.
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פנסיה
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The Personal Pensions Market
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The overall market for personal pensions has been growing steadily over the last few years, although pension ownership amongst the adult population in the UK remains relatively low. SIPPs have become increasingly popular over the last few years, whilst stakeholder pensions have failed to achieve the success that many had hoped for. The reform of the UK pensions system is likely to have a major impact on the market, although uncertainty remains over what this might be. The UK’s ageing population is a particular concern for the government, whilst the long-term growth in personal disposable income bodes well for the market. The collapse and closure of occupational schemes has encouraged many to go the route of individual pensions, and regulatory changes like A-day, the Retail Distribution Review, and the Pensions White Paper have all made their mark on the industry. Consumer perceptions that products are complicated, coupled with a highly apathetic attitude towards retirement planning, are probably the main barriers to greater penetration - although if it were possible to make pensions sexy, someone would probably have done it by now.
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From: Personal and Stakeholder Pensions - UK
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This report looks in detail at the personal pensions market, exploring the many factors that influence the market and drive consumer demand. As well as internal and external market factors, regulatory developments are summarised. Competitive products are explored before looking at examples of innovation within the marketplace. A presentation of key company profiles follows alongside an analysis of market shares and distribution channels. This report also contains a dedicated section on branding in which the personality of individual brands as well as the characteristics of the wider industry is presented.
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Pensions under 35s
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Young people should be saving for their own retirement as demographic pressures on government funding build. Despite this, a large portion of the younger population are saving too little or nothing at all for retirement as a perturbing trend emerges that under 35s are getting into more debt and are worrying less about their future. The industry is poor at customer targeting and innovative marketing. Most financial products are a "grudge purchase" & it is hard for customers to feel any sort of emotive link to their products. Plus, financial services suffers from negative publicity, mainly because people do not praise when services work but do criticize loudly when they fail.
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From: Marketing pensions to the under 35s
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This report examines young people's attitudes to saving for their retirement and what can be done to encourage this. Using primary consumer research from the proprietary Consumer Mega Trends model, this report identifies the current targeting gaps within this market. Key reasons to read this report Understand attitudes amongst young people to financial services in general and retirement saving specifically: Examine the initiatives that are being proposed by government and the industry to boost savings amogst the young; Use the Consumer Mega Trend framework to understand where companies are missing out on opportunities to attract the young.
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ניהול הון ולקוחות פרטיים
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Entrepreneurs
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Entrepreneurs are an attractive group for several reasons. The combination of personal and business concerns means that their financial needs are varied, encompassing portfolio management, estate planning, corporate finance and international services. This offers strong business potential for wealth managers. Increasingly, wealth management services for entrepreneurs are more likely to resemble institutional or corporate banking services. Private bankers recognise that entrepreneurs, particularly those in the wealth creation phase of their business life cycle, have limited liquidity and are most interested in strategies for growing their business.
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From: Targeting Entrepreneurs in Wealth Management 2008: Western Europe and Asia-Pacific
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In recent years, entrepreneurs have come to be seen as a key client segment for wealth managers, offering significant scope for future growth. This report explores some of the fundamental characteristics of entrepreneurs and business owners and considers how these clients' requirements are dictating the development of the wealth management proposition.
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Creating a Superbrand
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As the wealth management space becomes increasingly congested, a strong marketing strategy is vital for client growth. This report uses exclusive data and interviews with leading practitioners to identify best practice in the marketing and branding of private banks. Who Should Read This Report? Head of Private Banking, Marketing and Marketing Communications Managers, Management, Branding and Marketing Consultants, Marketing or Banking Academics.
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From: Creating a Private Banking Superbrand
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Topics include: • Understanding and using the full range of tools at the marketer’s disposal. • Identifying and maximizing ‘touchpoints’ and metrics, including the ‘nine step conversion process’. • Creating and implementing a marketing strategy aligned with overall business goals. • Targeting new client segments and creating a compelling customer experience. • The lessons from outside of the banking industry from corporate branding and luxury goods providers. • Strategies for positioning a private banking brand within a bigger banking organisation, including repositioning following M&A activity. • Case studies, figures and examples from markets such as China, Hong Kong, India, Singapore, Switzerland, The Middle East, UK and USA.
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פוקוס על צפון-אמריקה
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Canadian Institutes
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The Canadian financial industry is growing and changing rapidly. In this report you will learn about some of the major developments impacting this industry including: The imminent retirement of the Baby Boomer generation that will require cash management services and products as opposed to cash acquisition services and products from financial institutions; Evolving Canadian financial services consumers that over the last several years have migrated from fiercely loyal to their "main" financial institution to "cherry-picking" products and services for each of their financial needs, and from different sources; Fierce competition within the sector: driven by consumers showing less loyalty; more financial services providers setting up shop in Canada; and the sub-prime mortgage and CDO fallout from the U.S. leaving many to ask, "Can it happen in Canada?"
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From: Canadian Banks and Credit Unions - US
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This report investigates potential drivers for growth: Market players and experts exclusively interviewed for this report believe that growth for most Canadian banks must come from expansion into foreign markets-as there are barely enough consumers in the population of Canada to justify the existence of five big banks; Growth for credit unions may come in the form of targeting small business loans.
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An Alternative Payment Systems
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Online shopping, peer-to-peer connections and safer, more secure online services are the fundamentals driving the growth of consumer online alternative payments in the United States. In this all-new Packaged Facts report, the current and future market landscape is analyzed, which Packaged Facts estimates at $37.3 billion in 2007, up 33% over 2006. The report defines alternative payments as entirely electronic and predominantly conducted over the Internet (though not all are conducted through the ACH network). Generally, alternative payments exclude all forms of paper and any debit or credit card where the purchase or remittance is made directly with that medium. The most common alternative payments are consumer-to-business purchases and peer-to-peer, also referred to as person-to-person (P2P) payments.
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From: The Alternative Payment Systems Industry in the U.S.
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The report presents the market for alternative payments in relation to both the business-to-consumer (B2C) ecommerce market and the total “consumer” payments market. The report presents the size and growth of the market using several key metrics, including paper payments, card payments and electronic payments, as well as trends and factors that affect the industry. Special regard is given to the activity of top players and the varied upstarts, particularly in mobile payments, hoping to steal share and further alter the old school payments paradigm. Major key competitors are profiled, along with a focused analysis of consumer payment demographics and preferences.
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| Full industries index |
| Retail Banking: Banking Distribution, Deposits Mortgages, Regulation, SME Banking, Unsecured Lending |
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| Cards and Payments: Bank Transfers, Card Issuance, Cash, Cheque, Merchant Acquiring, New Payment Technologies, Online Payments, P2P Payments, Security and Fraud |
| For more details click here >> |
| Client Side: Consumer Segmentation, Financial Services Consumer Insight |
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| Savings and Investments: Asset Management and Funds, Offshore Financial Services, Retail Savings and Investments, Wealth Management and Private Banking |
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| Distribution: Bancassurance, Branch, IFA, Intermediaries, Online |
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| General Insurance: Commercial Insurance, Insurance Distribution, Personal Insurance, Regulation |
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| Life and Pensions: Life and Pensions, Distribution, Life and Protection, Pensions |
| For more details click here >> |
| Marketing and Strategy: CRM, Customer Loyalty Schemes, Life Stages, Loyalty Marketing, Partnership, Partnership Marketing, Affinity |
| For more details click here >> |
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